We want you to be happy with your purchase.
If the item doesn’t fit properly, we’ll be happy to exchange it to the correct size.
If you want to return an item for whatever reason, please send us an e-mail to email@example.com letting us know that you wish to return the item. Returns must be made within 14 days of receipt. If the value of the returned goods exceed €200, we will cover the return shipping costs and send you a DHL return document. Refunds will be made via the original payment method. This policy applies for orders from Germany only.
RETURNS FROM EU, SWITZERLAND AND NON-EU COUNTRIES
If you wish to return any items from Switzerland or from other non-EU countries, you may be entitled to a full or partial refund of the customs duties and taxes. Shipping costs, as well as customs duties and taxes, however, cannot be refunded for undeliverable or refused shipments. Upon receipt of the returned order, the refund will be made for only the returned item(s). For returns from EU, Switzerland and non-EU countries you will bear the shipping costs for the return shipment, and we are unable to send you a DHL return label.
Please think holistically about the environmental impact before purchasing any items and ensure that the products you have selected are really pleasing to you, recognizing that returning items also has an environmental impact. Thank you very much.